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The importance of SalesForce for a complex organization like Dignity Health Global Education cannot be overstated. The company approached Logicaal to manage their SalesForce application and ensure that it runs smoothly without any glitches. We have been entrusted to resolve all the issues pertaining to SalesForce, especially related to the Sales, Service and Marketing clouds.
Dignity Health Global Education
Sales Cloud, Marketing Cloud Apex Process Builder Web to Lead
Resolve all technical issues related to SalesForce in a time-bound manner.
Reduce the resolution time by taking up new issues while solving existing ones.
Simplify the reporting and resolution process at Dignity Health Global Education through better coordination between the different teams.
Initially, there was no clarity on personnel authorized to flag issues, which would lead to repetitive requests from multiple people.
Accommodating new requests along with existing ones as a quick resolution of certain issues is vital for a seamless operation.
Resolve critical issues within a short window.
Keep track of the time spent on each issue as it is a time and materials-based project.
The evolving nature and increasing complexity of issues that are raised.
Communicating and coordinating with multiple authorized personnel spread across departments for common or separate issues.
The responsive approach of logicians backed by top-notch technical skills help Dignity Health Global Education use SalesForce with minimal glitches. Our team has helped the client integrate various applications and extensions with SalesForce. We continue to extend a helping hand and solve various Sales, Service and Marketing Cloud-related issues for Dignity Health Global Education.
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